Winbox Terms & Conditions — Complete Details on Membership & Services

By using the Winbox website (winbox.express), you confirm that you have read and fully agree to these Terms & Conditions. If you object to any of these terms, please refrain from using Winbox's services.

These terms and conditions apply to all services on the Winbox platform — including Sports Betting, casino games, lottery, promotions, and all other sections. Winbox reserves the right to amend these terms at any time, and any changes will be announced via a notice on the website.

These terms and conditions have been made available in both English and Bengali for members' convenience. In the event of any discrepancy between the two versions, the original version shall prevail.

The following requirements must be met to open an account with Winbox:

• Members must be at least 18 years of age.
• Each person may only open one account — creating a second account using the same name, address, email, phone number, or payment method is strictly prohibited.
• All details provided at registration — including name, date of birth, address, and phone number — must be accurate and complete.
• Members are solely responsible for keeping their account password confidential. Sharing account access with others is strictly prohibited.

Identity Verification (KYC)

Winbox may request identity verification from any member at any time. You may be required to submit a photo of your National ID (NID), passport, or driving licence. Withdrawals may be placed on hold until verification is completed.

Winbox currently supports the following payment methods:

Deposited funds are for use on the Winbox platform only. No interest or returns apply to deposits. Once a deposit is completed, the balance is typically updated within 30 seconds to 2 minutes.

Winbox only accepts deposits from the member's own payment methods. Third-party payments are not permitted and such transactions may be returned.

The following conditions apply when withdrawing funds from Winbox:

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same payment method used for the original deposit.
• KYC verification must be completed before your first withdrawal.
• To withdraw from a bonus balance, the specified wagering requirements must be met.
• Withdrawal requests are typically processed within 10 minutes and may take up to 24 hours.

Winbox aims to process all withdrawal requests without additional verification. However, large withdrawals or unusual patterns may require extra checks — this is for the member's own protection.

Winbox offers a variety of bonuses and promotions. Each offer has its own terms and conditions, which are detailed on the promotions page. The general conditions are as follows:

• The welcome bonus is available to new members only and can be applied once per account.
• The applicable wagering multiplier must be met before any bonus can be withdrawn (typically ×5 to ×30).
• If wagering requirements are not completed before the bonus expires, the bonus will be forfeited.
• Multiple members sharing the same IP address, device, or household may not claim the same bonus more than once.
• Winbox reserves the right to modify or cancel any bonus at any time.

Understanding the Wagering Multiplier: An Example

Say you deposit ৳2,000 and receive a ৳2,000 bonus. If the wagering requirement is ×5, you must wager the bonus amount of ৳2,000 × 5 = ৳10,000 in total before making a withdrawal. These wagers can be placed on any game, though some games may contribute less towards the wagering requirement — see the promotions page for full details.

The following rules apply to Sports Betting on Winbox:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Minimum bet ৳50; maximum bet varies by market.
• If a match is cancelled, the stake for that bet will be refunded.
• If a match is cancelled after it has started, settlement will follow Winbox's applicable rules.
• If one leg of an accumulator bet is voided, the bet is settled using the remaining legs.
• Winbox reserves the right to void any bet placed at abnormal odds due to a system error.

Live Betting

Odds in live betting change from moment to moment. The odds displayed at the time a bet is confirmed are final — due to technical delays, a bet may occasionally be confirmed at updated odds, and this falls within Winbox's accepted policy. In the event of any dispute, Winbox's decision is final.

Please keep the following in mind when playing in the Winbox Casino & Games section:

• All games are operated by licensed third-party providers (such as Pragmatic Play and Evolution).
• The outcome of every game is determined by a Random Number Generator (RNG) — no one can influence or interfere with the results.
• Game rules and RTP are available within each game's interface.
• If a game is interrupted due to a technical issue, it will be settled in accordance with the game provider's rules.
• Casino bonuses may not contribute equally to the wagering requirement across all games — please refer to the terms of the relevant offer.

Winbox does not alter game outcomes under any circumstances. If an incorrect payout is issued due to a technical error, Winbox reserves the right to correct it.

Winbox believes gaming should always be about entertainment — never a source of financial stress. That's why Winbox provides a range of Responsible Gaming tools that members can manage themselves:

• Deposit Limit — Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Session Time Limit — Set a time limit for your session before you start.
• Loss Limit — Gameplay will stop once a set loss amount is reached.
• Cooling-Off Period — Take a temporary break for 7, 30, or 90 days.
• Self-Exclusion — Deactivate your account for 6 months or permanently.

Winbox does not permit anyone under the age of 18 to open an account. If an account is suspected to belong to a minor, Winbox will investigate and close it if necessary.

If you notice signs of gaming addiction, please Responsible Gaming Visit the page and contact support.

Winbox reserves the right to close or temporarily suspend an account without prior notice in the following circumstances:

• Registering with false or incorrect information.
• Operating multiple accounts under the same person's name.
• Misuse of bonuses or promotions.
• Suspicion of criminal activity, money laundering, or fraud.
• Account hacking or security breaches.
• Failure to meet the age requirement.

Upon account closure, the member's actual balance (excluding bonuses) will be returned, unless fraud or bonus abuse is found. Members may also request to close their own account at any time.

If you have a dispute regarding a bet, payment, or reward, please follow the process below:

• Contact Winbox via live chat or email first — provide full details including the date, time, amount, and description of the incident.
• Winbox Support will review complaints within 48 business hours.
• Decisions will be made based on technical logs and records verification.
• For complex disputes, a third-party auditor may be consulted.

Winbox's final decision will be communicated to the member in writing. During the dispute resolution process, the relevant balance or bet may be temporarily placed on hold.

Winbox takes the privacy of members' personal data very seriously. Information collected is used solely for service delivery, identity verification, and security purposes.

• All data is secured with 256-bit SSL encryption.
• Your information is not shared with third parties except where required by law.
• Members may request to view or delete their personal data.
• Payment information is stored in encrypted form — sensitive details such as card numbers are never retained.

For full details on our Privacy Policy Privacy Policy Please read this page.

Winbox may update these terms and conditions at any time. Members will be notified of significant changes via their registered email address, and a notice will be posted on the website. Continued use of the platform after any changes have been made constitutes acceptance of the updated terms.

For any questions or complaints, please contact Winbox Support: